Terms Of Service

Terms & Conditions

Effective Date: May 14, 2026

Welcome to Scent Haven (“we,” “our,” “us”). These Terms & Conditions govern your use of https://scenthaven.ca and any purchases made through our website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.


1. General Use

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You are legally capable of entering into binding agreements
  • You will use this website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.


2. Product Information

Scent Haven makes reasonable efforts to ensure all product descriptions, images, pricing, and availability are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free
  • Colors or packaging displayed on screens are exact
  • Product availability is always current

We reserve the right to:

  • Correct errors or inaccuracies
  • Change pricing without notice
  • Limit quantities
  • Discontinue products at any time


3. Authenticity Guarantee

All fragrances sold by Scent Haven are guaranteed to be 100% authentic.

Packaging, bottle appearance, batch codes, and fragrance performance may vary due to:

  • Manufacturer reformulations
  • Packaging redesigns
  • Regional releases
  • Production batch differences

These variations do not indicate a product is counterfeit.

Please review our Authenticity Guarantee page for additional information.


4. Orders & Payment

All orders are subject to acceptance and availability.

Scent Haven reserves the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Request additional verification for fraud prevention
  • Cancel suspicious or high-risk transactions

Accepted payment methods are displayed at checkout.

Prices are listed in:

  • Canadian Dollars (CAD), unless otherwise stated

Applicable taxes and shipping charges are calculated at checkout.


5. Shipping

Shipping times are estimates only and are not guaranteed.

Scent Haven is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Incorrect customer information
  • Circumstances beyond our control

Risk of loss transfers to the customer once the package is marked delivered by the shipping carrier.

Please review our:

  • Shipping Policy
  • Lost or Stolen Package Policy

for additional details.


6. Returns & Final Sale Items

Due to the nature of fragrance products, all returns are subject to approval and inspection.

Certain designer and niche fragrance brands are designated as Final Sale and are not eligible for return, refund, or exchange.

Opened, used, or tampered products cannot be returned for hygiene and authenticity reasons.

Please review our full Return Policy before placing an order.


7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Text content

is the property of Scent Haven or its content suppliers and is protected under applicable copyright, trademark, and intellectual property laws.

Unauthorized reproduction or use is strictly prohibited.


8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to website systems
  • Interfere with website functionality
  • Submit false or fraudulent information
  • Use automated systems to access the website without permission

Violation of these terms may result in restricted access or legal action.


9. Limitation of Liability

To the maximum extent permitted by law, Scent Haven shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Product misuse
  • Allergic reactions or sensitivities
  • Delivery delays
  • Website interruptions
  • Technical issues or errors

All products and services are provided “as is” and “as available” unless otherwise required by law.

Customers are responsible for reviewing ingredient information and using products appropriately.


10. Disclaimer

Fragrance longevity, projection, and scent perception may vary from person to person due to:

  • Skin chemistry
  • Climate
  • Storage conditions
  • Reformulations
  • Batch differences

Scent Haven does not guarantee specific fragrance performance outcomes.


11. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as outlined in our Privacy Policy.


12. Third-Party Links

This website may contain links to third-party websites.

Scent Haven is not responsible for:

  • External website content
  • Privacy practices
  • Third-party policies
  • Products or services offered externally

Use of third-party websites is at your own risk.


13. Fraud Prevention

To protect customers and our business, Scent Haven reserves the right to:

  • Verify billing information
  • Require signature confirmation
  • Hold or cancel suspicious orders
  • Refuse service to abusive customers
  • Dispute fraudulent chargebacks

Fraudulent activity may be reported to relevant authorities.


14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of:

  • The Province of Ontario
  • The laws of Canada applicable therein

Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.


15. Changes to Terms

Scent Haven reserves the right to modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of updated terms.


16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Scent Haven
Website: https://scenthaven.ca
Email: customerservice@scenthaven.ca


Thank you for choosing Scent Haven.