Privacy Policy

 

Privacy Policy

Effective Date: May 14, 2026

Scent Haven (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from:

https://scenthaven.ca

By using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to marketing communications
  • Contact customer support
  • Participate in promotions or surveys

This information may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address
  • Device and browser information

Payment details are processed securely through third-party payment providers and are not stored directly by Scent Haven.


2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and tracking updates
  • Improve website functionality and customer experience
  • Prevent fraud and unauthorized transactions
  • Communicate promotions, updates, and marketing emails (where permitted by law)
  • Comply with legal obligations


3. Marketing Communications

By subscribing to our newsletter or providing your email during checkout, you may receive promotional communications from Scent Haven.

You may unsubscribe at any time by:

Scent Haven complies with applicable Canadian Anti-Spam Legislation (CASL).


4. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Pixels
  • Analytics tools
  • Session tracking technologies

These technologies help us:

  • Improve website performance
  • Understand visitor behavior
  • Personalize user experience
  • Deliver relevant advertising

You may disable cookies through your browser settings; however, some website features may not function properly.


5. Third-Party Services

We may share limited information with trusted third-party providers that assist with:

  • Payment processing
  • Shipping and fulfillment
  • Email marketing
  • Fraud prevention
  • Website analytics

These third parties are only provided information necessary to perform their services and are expected to protect your information appropriately.

Examples may include:

  • Shopify
  • Payment gateways
  • Shipping carriers
  • Google Analytics
  • Email marketing platforms


6. International Data Transfers

If you access our website from outside Canada, your information may be processed or stored in jurisdictions with different privacy laws.

By using our website, you consent to such transfers where legally permitted.


7. Data Security

Scent Haven takes reasonable administrative, technical, and physical measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.


8. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements


9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact:
customrerservice@scenthaven.ca


10. Children’s Privacy

Scent Haven does not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If we become aware that information from a minor has been collected, we will take reasonable steps to delete it.


11. Third-Party Links

Our website may contain links to external websites.

Scent Haven is not responsible for:

  • Third-party privacy practices
  • External website content
  • Policies of linked websites

Users access third-party websites at their own risk.


12. Changes to This Privacy Policy

Scent Haven reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of any revised policy.


13. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Scent Haven
Website: https://scenthaven.ca
Email: customerservice@scenthaven.ca